Privacy notes

What we process

• Sign-in. The app requires sign-in with Apple, Google or LINE. It is used to count daily usage, remember your plan and restore your history on a new phone. We receive the account ID from that service and the name, email or profile picture you agree to share; never your password.
• The text to translate. What you say in the app (after your phone turns it into text), or text messages in a LINE group, is sent to our server and then to Anthropic’s Claude for translation. ID, account and card numbers are hidden first.
• Your voice. The app uses your phone’s built-in speech recognition. Our server receives only the text, never audio. Apple and Google handle speech under their own privacy policies.
• Read-aloud. To read a translation aloud, the translated text is sent to Microsoft Azure Speech to generate audio. No recordings are sent. If Azure is off, the phone’s built-in voice is used.
• Photos. A photo or PDF you translate is sent to our server and to Anthropic’s Claude to read and translate it. It is not kept on the server; the photo and result are stored only in the app on your phone, and you can delete them any time. Patient names, birth dates and ID numbers are left out of the translation.
• Your household details. “About this home” in the app, or “Household setup” in LINE (who is cared for, health needs, your helper’s duties, your helper’s name), is sent along with each sentence as background.
• Payment. Plans in the app are paid to Apple. We never see your card or payment details; we receive only Apple’s transaction ID, the plan and its expiry date.

Where it’s kept, and for how long

• App: history, saved phrases, household notes and language settings are stored on your phone. Clear them from the settings panel. Your history and settings sync to your account, so a new phone picks up where you left off. “Delete my account and cloud data” removes the account, synced history and plan data at once (it does not cancel an Apple subscription; cancel that first in iPhone Settings). We also count how many sentences and photos you use each day, for the daily limits. Photos and their results stay on your phone.
• LINE bot: the language setting, on/off switch and household details are stored in our database and deleted after a year without use; the last 6 messages and translations per chat are kept for 12 hours for context; a message you mark “not right” is kept for 90 days to improve translations. “@AI Translator clear” deletes the memory and recent messages; “@AI Translator leave” deletes everything for that group. LINE stores messages under its own privacy policy.
• Server logs: errors and usage counts only, never conversation content.

Anthropic (Claude) and Microsoft Azure Speech

Translation and reading text in photos are done by Anthropic’s Claude API. Under Anthropic’s commercial terms, content sent through the API isn’t used to train models by default; Anthropic may retain it for a limited time for safety and abuse prevention. See Anthropic’s privacy policy. Spoken audio is generated by Microsoft Azure Speech, which receives only the translated text to be read.

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Please don’t send

ID or passport numbers, bank details or passwords. For medical, legal or contract matters, confirm with a professional.

Contact

Privacy questions: jessicaaa59@gmail.com.