Features and how it works
Getting started, what it does, which languages it speaks and how your data is handled, all on one page.
How to start
About a minute the first time.
Add the bot on LINE
Scan the QR code to add the bot, then invite it to the group you share with your helper. The app for face-to-face talk is coming soon to iPhone, with Android later.
Choose your helper’s language
Tap a flag: Indonesian, Tagalog, Vietnamese or Thai. It remembers your choice.
Type, or tap and speak
In the group, just type and it translates. In the app, tap and speak; pause when you’re done and the translation is read aloud.
Made for the way families actually talk
Household talk is full of shorthand, nicknames and routines that word-for-word translation gets wrong.
Translates meaning, not words
“Can you grab the washing?” becomes a natural request to bring in the laundry, not a literal puzzle.
Spoken out loud
Each translation is read aloud in a natural voice, and you can tap to hear it again.
Understands casual speech
Texting shorthand such as gk, udh and sy in Indonesian, or Taglish, still comes out as clear English.
Numbers stay exact
Times, doses, medicine names and amounts are kept exactly as written.
Face-to-face mode
Lay the phone flat between you; the top half turns to face the other person.
Knows your household
Tell it who is being cared for, their health needs (like dementia or a feeding tube) and your helper’s name, and caregiving terms come out right.
Languages
All the languages helpers commonly speak. In LINE, any two of 20+ languages can be paired, including Japanese, Korean, Arabic and Spanish.
- IndonesianBahasa Indonesia
- TagalogFilipino
- VietnameseTiếng Việt
- Thaiภาษาไทย
- Chinese中文
- English
- Japanese日本語
- Korean한국어
- Arabicالعربية
- Burmeseမြန်မာ
- Hindiहिन्दी
- SpanishEspañol
What you say is used only to translate
- The app keeps your conversation history on your phone and, once you sign in, in your account. You can clear it any time. Photos you translate are read on our server but not kept there; the photo and result stay on your phone.
- The LINE bot remembers only the language setting and the household details you give it, deleted after a year without use; the last 6 messages are kept for 12 hours.
- ID, account and card numbers are hidden before anything is sent for translation.
- Translation is done by Anthropic’s Claude; API content isn’t used to train models by default. Read-aloud sends the translated text to Microsoft Azure Speech.
Guide for employers
How to talk with a domestic helper who speaks another language
Seven practical habits for clear communication with a live-in helper, plus everyday phrases in Indonesian and Tagalog you can use today.
Questions
Do I need to download an app?
Not for messages: add the bot on LINE and invite it to your group. Face-to-face voice translation is in the app: the iPhone app is coming soon to the App Store (as “AI 翻譯機器人”), with Android later. The LINE bot works today.
How much does it cost?
You can start free: 10 sentences and 2 photos a day in the app, (50 sentences a day in a new account’s first 3 days), and in LINE 20 messages a day in each group for its first 3 days, then 20 a day in 1 group linked to your account and 5 a day in other groups. If you need more: a 1-week pass for NT$50, the Care plan for NT$100 a month, or the Family plan for NT$290 a month.
Which countries is it for?
It was built for families in Taiwan and their helpers. The LINE bot works anywhere LINE does; the app will first launch in Taiwan and Southeast Asia.
How accurate is it?
Everyday household and caregiving conversations come through well. For medication, medical or contract matters, confirm in person or use a professional interpreter.
Does it work on iPhone and Android?
The LINE bot works on any phone with LINE, today. The iPhone app is coming soon to the App Store (as “AI 翻譯機器人”), with Android later.
How does the LINE bot know my helper’s language?
Tap a flag once when you add it. If you skip that, it translates into both Indonesian and English until your helper replies, then switches to their language.
Say the next thing. It’ll translate.
The LINE bot works today. The iPhone app is coming soon, with Android later.